|
|
Why training is important Training increases staff confidence. Increased staff knowledge will increase customer satisfaction and will lead to higher turnover. Providing good customer service builds a strong reputation that sets you apart from your competitors. Customer loyalty is increased with fully trained and qualified staff. The strength of a professional body such as the Health Food Institute indicates the Industry’s commitment to education and training. Easy to use distance learning The structure of the training consists of three distinct levels; Induction, Certificate and Diploma. These are administered in modular format, allowing the candidate to work at their own pace with multiple choice questions at the end of each module. Completed papers are simply posted back to the training school for marking. The Induction Course Primarily aimed at new staff in the health store environment and is designed to give a good start in their role in a health food store. It will provide a greater understanding of the products they are dealing with and give an insight into the health food industry. Subjects discussed include products, legal selling, health & safety, effective selling and human body systems. Candidates complete a final assessment sheet in the form of multiple choice questions and a letter of attainment is issued on successful completion of the course The Certificate Course Suitable for those that have completed the Induction Course or have reasonable experience of the health food industry. Made up of eight separate modules which include; selling, product issues and production methods, health & safety, quality issues and nutrition including micro and macro nutrients. The Royal Society for the Promotion of Health, Level 2 Award in Food Safety is included within this course. Candidates complete a multiple choice assessment at the completion of each module for appraisal by the HFI Training School. The Diploma Course Suitable for entrants who have completed the Certificate Course or have similar relevant qualifications. Consisting of a total of nine separate modules including body systems, food and non-food products, supplements and therapies, special dietary needs, sports nutrition, herbal medicine and homeopathy. As with the Certificate Course, each completed module is submitted to the HFI training school for marking and appraisal. Successful candidates are qualified to become a full member of the Health Food Institute and use the initials DipHFI, MHFI. Health Notes Online The Health Food Institute has arranged with Healthnotes Inc to enable students on the Certificate and Diploma course to have access to Healthnotes for a limited period for each module that they undertake. This will enable candidates to take advantage of the information available within the Healthnotes system to more completely study the module subject. Access is limited to no more than four weeks for each module studied, so candidates must plan their access timing so as to enable them to complete the module while access is still available. Access is obtained by following the link www.healthnotes.info/hfilogin.cfm The link will then request a login code which will be provided by the HFI once your module documentation is completed correctly. |
click on one of the tabs for more information on the course type
|
 |
| Home | Events | People | Memorandum | Training | Links | Contributors | Contact |
|